Privacy Policy

BC Locksmith & Repair Services respects your privacy and is committed to protecting your personal information.

This policy explains what personal information we collect, how we use it, how long we retain it and the rights available to you under UK data-protection law.

1. Who we are

BC Locksmith & Repair Services is the trading name used by:

• James Breame
  

We operate as sole traders under the BC Locksmith & Repair Services trading name.

For the purposes of UK data-protection law, James Breame is responsible for the personal information described in this policy.

You can contact us using:

Trading name: BC Locksmith & Repair Services
Email: bc.locksrepair@gmail.com
James: 07506 761180

2. Personal information we collect

Depending on how you contact us or use our services, we may collect:

• Your name
• Telephone number
• Email address
• Property or service address
• Postcode
• Details about your property, door, window, lock or security requirements
• Photographs or files you submit
• Messages and correspondence
• Appointment and job details
• Details of services supplied
• Quotations, invoices and payment records
• Reviews or feedback you provide
• Technical information about your use of our website, including your IP address, browser, device and cookie information

We do not intentionally collect special-category personal information through this website. Please do not include unnecessary confidential or sensitive information within an enquiry.

3. How we collect your information

We may collect personal information when you:

• Complete a form on our website
• Contact us by telephone, email or WhatsApp
• Request a quotation
• Arrange or receive a service
• Supply photographs of a lock, door, window or property
• Make a payment
• Leave a review or provide feedback
• Browse or interact with our website

We may also receive relevant information from a landlord, letting agent, property manager, insurer, contractor or another person arranging a service on your behalf.

4. How we use your information

We may use your personal information to:

• Respond to enquiries
• Provide advice and quotations
• Arrange appointments and emergency callouts
• Deliver locksmith, key-cutting, door, window and security services
• Contact you about an existing enquiry or booking
• Confirm property and access details
• Process payments and maintain financial records
• Manage complaints, queries and service issues
• Protect our business, customers and legal rights
• Improve our website and services
• Prevent misuse, fraud and security incidents
• Comply with legal, accounting and regulatory obligations

We will not sell your personal information.

5. Our lawful bases

We process personal information under one or more of the following lawful bases:

Contract

We use information when it is necessary to provide a quotation, arrange work, supply a service or take steps at your request before entering into a contract.

Legal obligation

We retain and use certain information where required for tax, accounting, insurance, regulatory or legal purposes.

Legitimate interests

We may use information where reasonably necessary to operate and protect our business, respond to customers, maintain records, recover complaints, improve our services and prevent fraud or misuse.

When we rely on legitimate interests, we consider whether those interests are proportionate and whether they affect your rights.

Consent

We rely on consent where legally required, including for certain cookies or direct-marketing communications. You may withdraw your consent at any time.

6. Photographs

You may send photographs to help us understand a problem, identify a component or prepare a quotation.

Photographs could unintentionally reveal information about your property or location. Please avoid including people, documents, keys, security codes or unrelated personal belongings unless they are genuinely necessary.

We use submitted photographs only for purposes connected with your enquiry, service or our legitimate business records.

We will not use identifiable photographs for advertising, social media or promotional purposes without appropriate permission.

7. Who we share information with

Where necessary, we may share limited personal information with:

• Website-hosting and website-maintenance providers
• Email and communications providers
• Payment, banking and accounting providers
• Professional advisers, including accountants, insurers and legal advisers
• Suppliers or specialist contractors helping us complete a requested service
• Analytics, security and spam-prevention providers
• Government bodies, regulators, courts or law-enforcement organisations where legally required
• WhatsApp or other communication platforms when you choose to contact us through those services

These organisations may process information on our behalf or for their own lawful purposes.

We only share information that is reasonably necessary for the relevant purpose.

8. International transfers

Some technology, communications, analytics or hosting providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure an appropriate legal safeguard is in place, such as UK adequacy regulations or approved contractual protections.

Using services such as WhatsApp may also involve information being processed under that provider’s own privacy terms.

9. How long we keep information

We retain personal information only for as long as reasonably necessary.

Our usual retention periods are:

• General enquiries that do not become jobs: up to 24 months
• Quotations and job records: up to six years after the work is completed
• Invoices, payments and accounting records: normally six years or longer where legally required
• Complaints and disputes: for as long as reasonably necessary to resolve and document the matter
• Photographs: for as long as they remain relevant to the enquiry, completed work, guarantee, dispute or business record
• Website security logs: for a limited period determined by our hosting or security provider

We may retain information for longer where necessary to establish, exercise or defend legal claims.

10. Cookies and website analytics

Our website may use cookies or similar technologies for:

• Essential website operation
• Security and fraud prevention
• Remembering preferences
• Measuring website use and performance
• Embedded third-party features

Essential cookies may operate without consent where they are strictly necessary.

Non-essential analytics, advertising or third-party cookies should only be activated where the required consent has been obtained.

You can control cookies through the website’s cookie controls and your browser settings.

[ADD A LINK TO THE COOKIE POLICY OR COOKIE SETTINGS, IF APPLICABLE.]

11. How we protect your information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no website, email service or internet transmission can be guaranteed to be completely secure.

12. Your data-protection rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information
• Ask us to restrict how your information is used
• Object to certain uses of your information
• Ask us to transfer information you provided to another organisation
• Withdraw consent where we rely on consent
• Complain about how your information has been handled

These rights are not absolute and may depend on our lawful basis and legal obligations.

You have the right to object to processing based on our legitimate interests.

To exercise a right, email bc.locksrepair@gmail.com. We may need to verify your identity before responding.

13. Marketing

We will only send electronic marketing where we have a lawful basis to do so.

You can ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe option where one is provided.

Service messages concerning an enquiry, quotation, appointment or completed job are not marketing communications.

14. Children

Our website and services are not directed at children, and we do not knowingly collect personal information directly from children through the website.

15. External links

Our website may contain links to third-party websites or services. We are not responsible for how those third parties collect or use personal information.

You should review the privacy information provided by the relevant third party.

16. Complaints

Please contact us first if you have concerns about how we use your personal information:

Email: bc.locksrepair@gmail.com
Postal address: [FULL BUSINESS OR SERVICE ADDRESS]

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/

17. Changes to this policy

We may update this policy when our services, website, suppliers or legal obligations change.

The latest version will be published on this page with its updated date.